FAQs

How much does the PainChek app cost?

 

PainChek is currently only available via a licensing agreement to residential aged care facilities and professional care providers.
 

If you would like to know more, please contact us via our contact form and a friendly representative can discuss licensing options.
 

Which residential aged care facilities and professional care providers currently use PainChek?

 
PainChek is currently being used in aged care facilities and by professional home care providers across Australia.

 

Please contact us and a friendly representative can provide you with details of PainChek licensed aged care facilities and home care providers that are nearest to you.
 

I have downloaded your app but don’t have login details. How do I get login details?

 

Login details are provided to you once you have a licensing arrangement in place. PainChek is currently only available via a licensing agreement to residential aged care facilities and professional care providers.
 
If you would like to know more, please contact us and a friendly representative can discuss licensing options.
 

Is PainChek suitable for conditions other than dementia?

 
PainChek technology has been validated and proven to work with people living with dementia or cognitive impairment. However, PainChek is also TGA-cleared1 for use in adults who cannot verbalise their pain due to other conditions, such as those with brain damage.

 
If you would like to know more, please contact us and a friendly representative can discuss PainChek suitability with you. 

 

1The Therapeutic Goods Administration (TGA) is Australia’s regulatory authority for therapeutic goods. They carry out a range of assessment and monitoring activities to ensure therapeutic goods available in Australia are of an acceptable standard with the aim of ensuring that the Australian community has access, within a reasonable time, to therapeutic advances.

 

Is PainChek available in countries other than Australia?

 
PainChek currently has TGA clearance1 in Australia and CE mark for European markets2. If you would like to know more, please contact us and a friendly representative can discuss availability options with you. 

 

1The Therapeutic Goods Administration (TGA) is Australia’s regulatory authority for therapeutic goods. They carry out a range of assessment and monitoring activities to ensure therapeutic goods available in Australia are of an acceptable standard with the aim of ensuring that the Australian community has access, within a reasonable time, to therapeutic advances.

 

2CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area.

 

What types of devices can I use PainChek on?

 
PainChek can be used on iOS smartphones and devices (Apple iPhones and iPads) as well as Android smartphones and tablets.
 

Who uses PainChek currently?

 
PainChek is currently used by healthcare professionals and carers – that is nurses, doctors, residential aged care staff, and home care operator staff for assessing and monitoring pain of people living with dementia. If you would like to know more, please contact us and a friendly representative will discuss usage with you.
 

I am caring for my family member at home. Can I use PainChek?

 
Yes. However, PainChek licensing for family/home-based carers is currently only enabled via a PainChek Shared Care Program license which is issued to a professional care provider.
 
The Shared Care program enables a professional carer to share their license with family carers as well as support and guide them in the proper use of PainChek.
 
To find out more about the PainChek Shared Care Program, or to find a professional care provider near you, please contact us and a friendly representative will provide you with details.
 

Do I need to be trained on the use of PainChek App?

 
Yes. An online course has been developed for family carers, to guide them through the use of the PainChek app, as well as provide them with an understanding of how pain presents in people living with dementia.

 
To access the online course, please click here learning course  
 

How long does it take to download the PainChek App?

 
The download speed of apps can vary depending on the size of the app and the speed of the internet service you are accessing at the time of the download. Whilst it is difficult to predict download times, we estimate anywhere between 2-10 minutes to download the PainChek app.
 

Does PainChek evaluate pain through facial expressions alone?

 
PainChek is a multidimensional pain assessment tool that evaluates the presence and intensity of pain through various aspects of person’s life including facial expressions, vocalisations, movements, and behaviours.
 
Due to the subjective nature of pain, people may express or manifest their pain through these channels of non-verbal communication, where some may express pain more through the face while others may do so through their vocalisations or behaviours. PainChek is designed in a way that captures the multifaceted experience of pain using these various aspects.

 

For more information regarding our online learning course please contact us.